We always ship your order on the same day or within 24 hours of you placing it. Once shipped, you will receive an email with your shipment details. Under normal circumstances, your order will reach you within 7 working days.If you have any queries/concerns related to your shipment, please contact our support team firstname.lastname@example.org within 24 hours of receiving the product/s.
We’re sure you’ll never want to return a Kaya Youth product. However, in the unfortunate event the product you have received is damaged/wrong, it can be returned to us within 15 days from the date of delivery.
Simply send an email to email@example.com with photos of invoice and product along with your order number. We will respond to your email within 24 hours and arrange to send your order to you the way it was intended the first time.
In case you no longer want the product –
For Prepaid Orders: we will refund the order value via the payment gateway.
For COD orders: we will email you a coupon worth the order value that you can use for any other purchase on our website.
A refund can be provided on PREPAID orders only.Your refund will be initiated within 3 working days of us receiving the refund request and authorizing the refund. Your refund will be credited to the account used for the payment of your order, an estimated 4-8 days after initiation. Please note that the timing of the actual account credit will depend on multiple external agencies such as banks and payment gateways.
In case you wish to cancel your order before it has been shipped from our warehouse, simply drop an email to firstname.lastname@example.org to let us know and we’ll take care of the rest.Your refund will be initiated within 3 working days of us receiving the refund request and authorizing the refund. Even if you’ve pre-paid, rest assured that we’ll refund the amount to you.